Whitlow Chandelier

What is your return policy?

Please inspect products upon receipt of your delivery. For shipments showing significant exterior damage, please refuse the shipment and have the carrier return it. If you receive a damaged product, Colton Lane will replace the product or refund your purchase price and all shipping charges if Colton Lane is notified no later than 14 business days following receipt of goods. Requests for a return or refund past 14 business days will not be honored by Colton Lane unless authorized by Colton Lane in writing. Certain products returned to Colton Lane within 14 business days of receipt in an unused and re-saleable condition and in the original boxing are eligible for a refund less original and return-to Colton Lane shipping fees, which will be deducted from your credit. To calculate your credit due, items shipped “free freight” which are returned by you will have the original outbound freight recalculated and added to your inbound Colton Lane freight. Note: final sale, last call, custom items, Colton Lane services or broker connect products or services are not eligible for return or refund. Credits for returns accepted by Colton Lane will be issued a refund to the original method of payment.

How do I return an item?

Within 14 business days, please contact cs@coltonlane.com . Email a short description of the return and a Colton Lane representative will assist you within 24-48 hours. Returns are not accepted after 14 business days.

I received an incomplete order, what do I do?

Your shipment may come from multiple "ship from" points and at different times. To check the balance of your order, please email cs@coltonlane.com.

I received the wrong item/check status of my order/track a package.

Contact Colton Lane at cs@coltonlane.com