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Your destination for home decor, art and rugs.

FAQ

FAQ

8/15/2023 Update:

Due to continued high demand for home furnishings, Colton Lane continues to experience some delays related to shipping and production. There is light at the end of the tunnel, and we are confident that the delays will decrease soon. If any delays happen to affect your order, a member of our Colton Lane Concierge Team will reach out to you directly, or you can email the team at cs@coltonlane.com. We are unable to guarantee delivery windows 100% but will do our best to keep you informed. Please be patient with us as we continue to navigate changes within the design industry!

Returns & Replacements

What is the Return Policy?

Please inspect products upon receipt of your delivery. For shipments showing significant exterior damage, please refuse the shipment and have the carrier return it.

  • If you receive a damaged product, Colton Lane will replace the product or refund your purchase price and all shipping charges if Colton Lane is notified no later than 14 business days following receipt of goods.
  • Requests for a return or refund past 14 business days will not be honored by Colton Lane unless authorized by Colton Lane in writing.
  • Certain products returned to Colton Lane within 14 business days of receipt in an unused and re-saleable condition and in the original boxing are eligible for a refund less original and return-to Colton Lane shipping fees, which will be deducted from your credit.
  • To calculate your credit due, items shipped “free freight” which are returned by you will have the original outbound freight recalculated and added to your inbound Colton Lane freight. Note: final sale, last call, custom items, Colton Lane services or broker connect products or services are not eligible for return or refund. Credits for returns accepted by Colton Lane will be issued a refund to the original method of payment.

How do I return an item?

Many of our items are final sale. Within 14 business days, contact cs@coltonlane.com.

Email a short description of the return and a Colton Lane representative will assist you within 24-48 hours.

Returns are not accepted after 14 business days.

Within 14 business days, contact cs@coltonlane.com.

Email a short description of the return and a Colton Lane representative will assist you within 24-48 hours.

Returns are not accepted after 14 business days.

My item arrive Damaged/Defective!

Within 14 business days, contact cs@coltonlane.com.

Email a short description of the return and a Colton Lane representative will assist you within 24-48 hours.

Damages/Defects are not accepted after 14 business days.

Within 14 business days, contact cs@coltonlane.com.

Email a short description of the return and a Colton Lane representative will assist you within 24-48 hours.

Damages/Defects are not accepted after 14 business days.

I received an incomplete order.

Your shipment may come from multiple "ship from" points and at different times. To check the balance of your order, please email cs@coltonlane.com.

I received the wrong item.
I want to check the status of my order.
How do I track a package?

Email a short description to cs@coltonlane.com and a Colton Lane representative will assist you in 24-48 hours.

Warranty Information for James Martin Vanities

Please inspect products upon receipt of your delivery. For shipments showing significant exterior damage, please refuse the shipment and have the carrier return it.

  • Most James Martin Vanities are protected by the following warranty, this does not include final sale or discounted items.
  • 1 Year warranty against manufacturer's defects. James Martin will repair or replace any defective product, if the product is defective in the material or workmanship at our discretion. No warranty is expressed or impled regarding damages resulting from consumer misuse.
  • For more information regarding your James Martin Vanity, please contact cs@coltonlane.com

Email a short description to cs@coltonlane.com and a Colton Lane representative will assist you in 24-48 hours.

What Countries do you currently ship?

Continental US Only. For inquiries outside the Continental US or Canada, please contact cs@coltonlane.com.

Do you have any store locations?

Colton Lane is an e-commerce only with no physical storefronts.

When can I expect delivery?

UPS Shipments are typically 7-14 Business Days
Freight Deliveries are 14-28 Days

For extraneous cases, a Colton Lane Representative will reach out to you regarding your COM, Custom or Delayed order.

What Payment methods do you accept?

Major credit cards including Visa, Mastercard and Amex.

Do you offer gift cards? We do!

Give the perfect gift with a gift card from Colton Lane because sometimes, the best gifts are the ones we pick ourselves.  

Easy to order and delivered digitally, the CL gift card is redeemable for all Colton Lane products.

Here's how it works: 

  • Select a dollar amount and complete the "Name," "Email," and "Custom Message" fields above before checkout.
  • After checkout, gifted funds will be delivered within 24 hours directly into the recipient's new Colton Lane account.
  • Gifted recipients will receive an email notification and thank you note with your name and custom message, as well as directions on how to use their gifted funds.
  • Once delivered, gifted funds can be used instantly, allowing your recipients to select the perfect gift for themselves.
  • We make gifting easy and beautiful for both the gifter and the recipient! 

Details:

  • Gift cards are delivered free of charge to the intended recipient's email address
  • Expedited delivery may be arranged by contacting Customer Service at cs@coltonlane.com
  • Gifted funds may only be redeemed online
  • Promotion codes cannot be applied to gift cards
  • Need more information? Visit Gift Card Terms and Conditions.